Fengshui-Emporium is a trading name of Brytfor Limited, a company registered in England, no.6861082. The registered office address of Brytfor Ltd. is:
1 Station Hill, Oakengates, Telford, Shropshire, TF2 9AA

 

PAYMENT OPTIONS

Order and pay online (using your credit/debit card): just click on the add to cart button and proceed to checkout. Our shopping cart and payment processing is securely administered by RBSWorldPay, in conjunction with Fastcart.

Order and pay by telephone (using your credit/debit card): call us on our free phone number, 0800 787 9045, and we will be happy to take your order and payment details.

Prefer to pay by cheque or postal order? (UK customers only)

IF PAYING BY CHEQUE OR POSTAL ORDER, PLEASE DO NOT ADD ITEMS TO THE SHOPPING CART (the shopping cart only caters for credit/debit card payments). Just send us an e-mail, or telephone your requirements. We will respond quickly, telling you the total amount of your order, to whom the cheque or postal order should be made payable, and the address to send it to.

Our Telephone Number is: 0800 787 9045 (FREE PHONE)

Office hours are 10.00am to 4.00pm (Monday to Friday)

If we are not available, just leave a message and we will call you back at the earliest opportunity.

Mail Address:
Brytfor Limited
PO Box 225
Telford
Shropshire
TF1 5ZT

Email Enquiries: sales@fengshui-emporium.com
 

TERMS & CONDITIONS

GENERAL
None of the statements made on this page affect the consumer's statutory rights in matters of dispute

PRICES                                
All prices quoted are in GB Pounds and inclusive of UK tax.

DELIVERY
We despatch most orders within 4 days of receipt. In the event of delays occasioned by stock shortage, you will be informed at the time of placing your order.

CANCELLATION
Orders may be cancelled WITHIN 7 DAYS following receipt of the goods, and a full refund will be given.
The nature of the product, however, dictates that we are unable to accept return of any goods once they have been removed from their immediate packaging, unless proven to be damaged or faulty.

In the event of an order being cancelled prior to despatch, we exercise the right to levy a charge equivalent to the service fee charged by our credit card processing company. This currently equates to 4.5% of the chargeable order value. Where cancellation is occasioned by our failure to meet certain order requirements, whether in terms of our inability to meet the quality, price or delivery periods as stated elsewhere within these pages, the aforementioned cancellation charge will not apply.


RETURNS/BREAKAGES/FAULTY PRODUCTS/SHORTAGES/NON DELIVERY
Any breakages, faulty items or shortages must be notified within 3 days of receipt.  Damaged or incorrectly-supplied items will be replaced free of charge. Reports regarding non delivery of an order must be made in writing within 21 days of the date on which the order was placed.
 
RETURNS/GOODS ORDERED IN ERROR/GOODS NOT SUITABLE
The nature of our product range dictates that we can only accept goods for return under these circumstances if they are returned in their original perfect condition, and still in their unopened packaging.

RETURNS PROCEDURE
If you intend returning goods, you must first contact us by letter, telephone or email, stating the reason for wishing to return, and we will provide you with return instructions. Full contact details are as follows:

Mail Address:
Brytfor Limited
PO Box 225
Telford
Shropshire
TF1 5ZT

Telephone: 0800 787 9045 (FREE PHONE)       Email : sales@fengshui-emporium.com

OWNERSHIP AND RISK
Risk of loss or damage to goods passes to customer at time of delivery.

All goods remain the property of Brytfor Limited until payment has been made in full, and cheques have been cleared.

REFUNDS
Refunds will be given at the discretion of the Company Management, but any decision made by the company will not affect your normal statutory rights in matters of dispute.

SUBSTITUTION
We reserve the right to substitute item/s of similar type, quality and price where the ordered item/s is currently out of stock.  This does not affect your normal statutory rights in matters of dispute.