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jewellery pendants
HOW TO ORDER - TERMS AND
CONDITIONS
CREDIT/DEBIT CARD PAYMENTS
Order Online (using your
credit/debit card): just click on
the 
link and proceed to checkout.
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Our products are priced in UK Pounds, but at the payment stage you are able to choose from UK Pounds, Euros and US Dollars. The conversion to your chosen currency is then calculated automatically. |
IMPORTANT: When paying by credit/debit card, the invoice and shipping address
MUST match the name and address at which the card is registered, otherwise the
order will be rejected. This is a precaution against possible fraudulent use of
credit/debit cards.
Order by telephone
Order By Fax or Mail: please give full details of your order and payment details
Telephone
No:
08709 781701
(from outside UK =
+44 (0)8709 781701)
office hours are 9.00am to midnight (7 days per week)
If we are not available, just leave a message and we will call you back at the
earliest opportunity
Fax No:
08709
337042
(from outside UK =
+44
(0)8709
337042)
Mail Address: Fengshui-Emporium, Fengshui-Emporium, P.O. Box 225,
Telford, Shropshire, UK, TF1 5ZT
Email:
Please send to sales@ our URL address, which is fengshui-emporium dot com. We
are unable to give a full email address link, because we are aware of others
using the link to send out spam emails, purporting to have originated from us.
This has recently become a serious matter, and is being investigated on our
behalf.
CHEQUE/POSTAL ORDER PAYMENTS (UK Customers Only)
DO NOT ADD ITEMS TO BASKET (the shopping cart only caters for credit/debit
card payments).
Please go to our order form page, print the
form, and complete the details as requested.
Post, with your payment, to: Fengshui-Emporium, P.O. Box 225,
Telford, Shropshire, UK, TF1 5ZT
A further word regarding cheque payments. We are quite happy to accept
cheques, but only for amounts in British Pounds drawn on UK banks. Please
note that likewise, we can only accept British Postal Orders, payable in UK
Pounds.
TERMS & CONDITIONS
GENERAL
None of the statements made on this page affect the consumer's statutory rights
in matters of dispute
PRICES
All prices quoted are in GB Pounds and inclusive of UK tax. Note that when
paying by credit/debit card you will be given the option of paying in GB Pounds,
US Dollars or Euros.
DELIVERY
We despatch most orders within 4 days of receipt. If ordering for shipment
outside UK please allow up to 14 days for delivery (we always use airmail). In
the event of delays occasioned by stock shortage, you will be informed at the
time of placing your order.
CANCELLATION
Orders may not be cancelled after despatch. In the event of an order being
cancelled prior to despatch, we exercise the right to levy a charge equivalent
to the service fee charged by our credit card processing company. This currently
equates to 4.5% of the chargeable order value. Where cancellation is occasioned
by our failure to meet certain order requirements, whether in terms of our
inability to meet the quality, price or delivery periods as stated elsewhere
within these pages, the aforementioned cancellation charge will not apply.
BREAKAGES/SHORTAGES
Any breakages or shortages must be notified within 3 days of receipt. Damaged
or incorrectly-supplied items will be replaced free of charge.
OWNERSHIP AND
RISK
Risk of loss or damage to goods passes to customer at time of delivery.
All goods remain the property of Feng Shui Emporium until payment has been made
in full, and cheques have been cleared.
REFUNDS
Refunds will be given at the discretion of the Company Management, but any
decision made by the company will not affect your normal statutory rights in
matters of dispute.
SUBSTITUTION
We reserve the right to substitute item/s of similar type, quality and price
where the ordered item/s is currently out of stock. This does not affect your
normal statutory rights in matters of dispute.
